What is teleconsultation?
Teleconsultation, sometimes referred to as remote consultation or telehealth, refers to interactions that happen between a clinician and a patient for the purpose of providing diagnostic or therapeutic advice through electronic means.

Teleconsultations: an essential tool for use during a pandemic. In situations where a pandemic is declared, the feelings of anxiety and uncertainty can
overwhelm people, and health systems can struggle to cope with an uncontrolled and exponential demand. Without appropriate planning and mitigation measures, health services can be exposed to the risk of collapse caused by an inundation of queries that could be serviced by virtual means. Health facilities may become overwhelmed and have insufficient capacity to provide adequate treatment to those most in need of care. Teleconsultations are a safe and
effective way to assess suspected cases and guide the patient’s diagnosis and treatment, minimizing the risk of disease transmission. These teleconsultations enable many of the key clinical services to continue to operate regularly and uninterrupted, both in preparation for and in the course of a public health emergency.

When could I do teleconsultations?
Teleconsultations are a useful approach for triaging patients and reducing unnecessary visits to emergency departments. Scheduled teleconsultations allow the evaluation, monitoring, and follow-up of outpatients who do not require face-to-face assessment. However, according to the technological infrastructure available, there might still be services that cannot be replaced by telepresence, so it is important to determine when telepresence is an option and when is
not.

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